Privacy Policy (Malaysia PDPA)

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Last updated: 30 April 2026.

This Privacy Policy explains how Lifesgood.com.my collects, uses, shares and protects personal data when visitors contact Desmond Poh through website forms, WhatsApp, phone or email. Personal data is handled in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

1) Who we are & how to contact us.

Website operator: Desmond Poh Ching Long, LG Subscribe Advisor, Agent ID: LGM-240371, operating through Lifesgood.com.my

Website: lifesgood.com.my

Email: lifesgood.dp@gmail.com

WhatsApp/Phone: 012-485 5518

Visit location: Lot T-328A, The Starling Mall, Jalan SS21/37, Damansara Utama, 47400 Petaling Jaya, Selangor, Malaysia

Lifesgood.com.my is an independent advisor website and is not the official website of LG Electronics Malaysia.

2) Personal data we may collect.

We may collect personal data that you choose to provide, including:

• Name

• Phone/WhatsApp number

• Email address, if provided 

• Delivery or installation address, where relevant

• Product interest, home type, room size, preferred installation date or other details you submit through our forms or messages

We may also collect basic technical data when you browse this Site, such as IP address, device/browser information and page interactions through cookies or similar technologies.

Please do not submit sensitive payment information, such as CVV, OTP, banking password or card security code, through our website forms, WhatsApp or email.

3) How we collect personal data.

We collect personal data when you:

• Fill in a form on our website

• Contact us via WhatsApp, phone, email or social media

• Request product information, plan information or basic guidance on registration-related steps 

• Browse our website through cookies or analytics tools
 

4) Why we use your personal data.

We use your personal data only for reasonable and necessary purposes, including:

• Responding to your enquiries

• Sharing product information and LG Subscribe plan guidance you request

• Allowing Desmond Poh to follow up with you via WhatsApp, phone or email

• Coordinating enquiry follow-ups and scheduling support, where applicable

• Internal record-keeping and service improvement

• Sending relevant updates only where permitted

• You may opt out from follow-up or marketing messages at any time by replying “STOP” on WhatsApp or contacting us by email.
 

5) LG Subscribe registrations & third-party processing.

If you choose to proceed with LG Subscribe™, registration, verification, approval, billing, delivery, installation and service arrangements may be completed through LG Malaysia’s official channels or systems.

Personal data submitted into LG Malaysia’s official system is processed under LG Malaysia’s own privacy policy and terms.

Desmond Poh may assist by explaining the process, guiding you on required information and following up on status updates where available, such as verification progress or appointment coordination.

Lifesgood.com.my does not operate its own payment checkout. Please avoid sending sensitive payment information, such as CVV, card security codes, OTP or passwords, through website forms, WhatsApp or email.

For official LG Subscribe registration forms and verification steps, please follow instructions provided through LG Malaysia’s official channels or systems .

6) Sharing / disclosure of personal data.

We do not sell personal data. 

We may share limited personal data only when reasonably necessary, such as:

• With LG Malaysia or parties involved in the LG Subscribe process, where required for enquiry follow-up, registration support, verification, appointment coordination, delivery, installation or service-related arrangements

• With service providers that support our website operations, such as hosting, form tools, analytics or communication tools

• Where required by law, regulation or lawful request

We only share what is reasonably required for the stated purpose.

7) Cookies & analytics.

Cookies and analytics tools may be used to understand website traffic, improve website performance and support basic website measurement. 

You can control cookies through your browser settings. Disabling cookies may affect certain website functions.

8) Data security.

We take reasonable administrative, technical and organisational measures to protect personal data from unauthorised access, loss, misuse or disclosure. However, no internet transmission or electronic storage method is completely secure.

9) Data retention.

We keep personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, including enquiry follow-up, registration-related support, record-keeping and legal or operational requirements.

When personal data is no longer needed, we will delete or anonymise it within a reasonable time.

LG trademarks, logos, product images, model names and brand names belong to their respective owners. They are used on this Site only for product identification and customer reference.

You may view and use this Site for personal, non-commercial purposes only. You must not copy, reproduce, modify, distribute or republish any Site content without written permission.

10) Your rights under the Malaysian PDPA.

Subject to the PDPA and applicable requirements, you may request to:

• Access personal data we hold about you

• Correct inaccurate or outdated personal data

• Withdraw consent for certain processing, including marketing messages

• Request that we stop using your data for promotional follow-up, where applicable

To make a request, please contact us via lifesgood.dp@gmail.com. We may need to verify your identity before processing the request.

11) Children’s privacy.

Our services are not intended for individuals under 18. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted personal data to us, please contact us so we can review and delete it where appropriate.

12) External links.

Our website may contain links to third-party websites or platforms, including LG Malaysia platforms. We are not responsible for the privacy practices, content, security or terms of third-party sites.

Please review the relevant third-party privacy policies before submitting personal data. Lifesgood.com.my is an independent advisor website and is not the official website of LG Electronics Malaysia.

13) Updates to this policy.

We may update this Privacy Policy from time to time. The latest version will be published on this page with an updated “Last updated” date. Continued use of this Site after changes are posted means you acknowledge the updated Privacy Policy.

14) Contact for privacy requests.

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

Email: lifesgood.dp@gmail.com

WhatsApp/Phone: 012-485 5518

Website operator: Desmond Poh Ching Long, LG Subscribe Advisor (Agent ID: LGM-240371), operating through Lifesgood.com.my

Visit location: Lot T-328A, The Starling Mall, Jalan SS21/37, Damansara Utama, 47400 Petaling Jaya, Selangor, Malaysia

15) Brand relationship notice.

Lifesgood.com.my is independently operated by Desmond Poh Ching Long, LG Subscribe Advisor, Agent ID: LGM-240371. 

This website provides product information and advisory support for customers interested in selected LG Subscribe plans in Malaysia.

This website is not the official corporate website of LG Electronics Malaysia and is not owned, operated or managed by LG Electronics Malaysia.

All LG trademarks, logos, product images, model names and brand names belong to their respective owners and are used only for product identification and customer reference.