Privacy Policy (Malaysia PDPA)

Last updated: 30 January 2026.

This Privacy Policy explains how Life’s Good (lifesgood.com.my) (“we”, “us”, “our”) collects, uses, shares and protects your personal data when you visit our website or contact us via our forms, WhatsApp, phone, or email. We handle personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

1) Who we are & how to contact us

Website: lifesgood.com.my
Email: lifesgood.dp@gmail.com
WhatsApp/Phone: 012-485 5518
Agent ID (reference): LGM-240371
Store address: Lot T-328A, The Starling Mall, Jalan SS21/37, Damansara Utama, 47400 Petaling Jaya, Selangor, Malaysia

If you have any privacy-related enquiries or requests, please contact us using the details above.

2) Personal data we may collect.

We may collect personal data that you choose to provide, including:

• Name
• Phone/WhatsApp number
• Email address
• Delivery / installation address (where relevant)
• Any information you submit in our forms or messages (e.g., product interest, home type, room size, preferred installation date)
   

We may also collect basic technical data when you browse our site, such as IP address, device/browser information, and page interactions, through cookies or similar technologies.

3) How we collect personal data.

We collect personal data when you:

• Fill in a form on our website
• Contact us via WhatsApp/phone/email/social media
• Request product information, a quotation, or support for registration steps
• Browse our website (via cookies/analytics tools)
   

4) Why we use your personal data (purposes).

We use your personal data only for purposes that are reasonable and necessary, including:

• Responding to enquiries and providing customer support
• Sharing product information and plan details you request
• Coordinating follow-ups and scheduling support (where applicable)
• Internal record-keeping and service improvement
• Sending updates or promotions only where permitted and relevant (you may opt out anytime)
   

5) LG Subscribe registrations & third-party processing (important).

If you choose to proceed with LG Subscribe™ , registration and verification may be completed through LG Malaysia’s official channels/systems.

• Personal data submitted in LG’s system is processed under LG Malaysia’s privacy policy and terms.
• We may assist by guiding you on the process and following up on status updates where needed (for example, verification progress or appointment coordination), based on what is available to us.
   

We do not run our own payment checkout on this website. Please avoid sending sensitive payment information (such as CVV/security codes) to us through web forms or messages.

For official LG Subscribe registration forms and verification steps, please follow instructions provided by LG Malaysia’s official channels. 

6) Sharing / disclosure of personal data.

We do not sell your personal data. We may share limited personal data only when necessary, such as:

• With LG Malaysia and/or parties involved in fulfilling the service you requested (e.g., appointment coordination), to the extent required
• With service providers that support our website operations (e.g., hosting, form tools, analytics)
   

We only share what is reasonably required for the stated purpose.

7) Cookies & analytics.

We may use cookies and analytics tools to improve website performance, understand traffic, and measure campaign effectiveness. You can control cookies through your browser settings. Disabling cookies may affect certain site functions.

8) Data security.

We take reasonable administrative, technical, and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure. However, no internet transmission is completely secure.

9) Data retention.

We keep personal data only for as long as necessary to fulfil the purposes stated above, and for record-keeping where required. When no longer needed, we will delete or anonymise it within a reasonable time.

10) Your rights (PDPA).

Subject to PDPA and applicable requirements, you may request to:

• Access personal data we hold about you
• Correct inaccurate or outdated data
• Withdraw consent for certain processing (including marketing)
   

To make a request, contact us via lifesgood.dp@gmail.com. We may need to verify your identity before processing the request.

11) Children’s privacy.

Our services are not intended for individuals under 18. We do not knowingly collect personal data from individuals under 18.

12) External links.

Our website may contain links to third-party websites (including LG Malaysia platforms). We are not responsible for the privacy practices of third-party sites. Please review their policies before submitting personal data.

13) Updates to this policy.

We may update this Privacy Policy from time to time. The latest version will be published on this page with an updated effective date.